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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mark M

March 7, 2026

5  out of  5
rating by Mark M
"Vladan and his team have always been AWESOME, we have been with them for over 7 years and have had a couple claims, Vladan knows his stuff and has always guided us correctly. One of the most up front, straight forward insurance brokers I have ever dealt with plus he has a background in auto repair, which is huge for your auto insurance. We had an issue today, left him a message and he called me back tonight at 8:15pm!!! Seriously? What other agent would go out of their way to do that, this guy is awesome... Everyone hates paying for insurance, but at least I know for the money we are paying for our house, car and umbrella insurance, Vladan will be there for us... HIGHLY recommend!"
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Phillip Halpern

March 5, 2026

5  out of  5
rating by Phillip Halpern
"I've used Vlad for my insurance for many decades. He's always been super responsive to all my insurance needs. He's a complete professional and I have no hesitation recommending him to anyone for their insurance needs. Plus, he's a good guy."
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Rosie Behar

February 22, 2026

5  out of  5
rating by Rosie Behar
"Teresa in the office is very professional and polite. Always courteous and gets my insurance requests done."
We responded:
"Hi Rosie, thank you for your kind review! I’m glad Teresa has been professional, polite, and efficient in handling your insurance requests. We truly appreciate your trust and are always here if you need anything!"
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Annamarie Maricle

February 17, 2026

5  out of  5
rating by Annamarie Maricle
"I've been a happy client with Vladan Trifunovic's State Farm office for many years because the people who work there are always extraordinarily helpful, professional, and thorough. Today, Terrie helped me add a new car to my policy and carefully went over every detail."
We responded:
"Thank you, Annamarie! We’re thrilled to hear Terrie provided thorough and professional assistance while adding your new car. We truly appreciate your loyalty and trust!"
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Fabiana Lima

February 10, 2026

1  out of  5
rating by Fabiana Lima
"I’m sharing my terrible personal experience as a customer of this agency for almost two years. My recent renewal process was extremely frustrating and disappointing. My auto insurance premium increased from approximately $223 to over $430 per month, and I only became aware of this change by opening the app. The renewal notice was mailed to an address I had moved out of more than two years ago, even though my address had been updated and I had previously received multiple letters and emails from State Farm at my correct addresses. Because the renewal was sent to the wrong address, I had no reasonable time to review, confirm, or question the renewal before the increase took effect. I discovered this on February 3, with the renewal scheduled for February 20, leaving me in a rush and under pressure to fix a situation I did not create. When I contacted the agency, I was told the increase was due to mileage and that I had received a ticket in December that resulted in a one-point DMV violation. This statement raised serious concern. I immediately checked my DMV records for both my license and my vehicle, and nothing showed that would explain the “ticket” or point being referenced. To be transparent: in my entire driving history, I had one accident for the first time in my life. I have never had a pattern of accidents or violations. Even at the time I checked my DMV records, the accident was not yet reflected, and there was no indication of any ticket or traffic citation. Despite this, the agency maintained the position that the increase was valid, without clearly explaining what the ticket was, where it came from, or how it justified such a large jump in cost. Mileage was another major issue. This past year was not normal for me. I had to travel frequently to Los Angeles for several months due to an exceptional documentation situation. This was temporary and resolved. Even so, the renewal was calculated as if I will continue driving 26,000+ miles per year, even though my actual odometer is around 23,000 miles and my driving has dropped significantly since then. Throughout the entire process, the communication felt rigid and one-sided. There was no effort to review the context, explain the inconsistencies clearly, or help find a reasonable solution. Instead, the increase was simply imposed, leaving me to deal with the consequences. This experience made me feel that long-term customers are not valued and that concerns are dismissed rather than addressed. Based on how this renewal was handled, I do not recommend this agency. If anyone would like more context, I can share screenshots of emails and supporting documents."
We responded:
"Fabiana, I’m truly sorry to hear that you felt less than valued as a customer. Please know that it was never our intention to make you feel that way. I have done my best to respond to each of your questions across your emails with honesty and clarity. As you mentioned, the increase in your premium is related to the rise in your annual mileage from 10,800 to 23,900 miles, along with the point on your driving record—whether from an at-fault accident or a citation. These factors typically contribute to premium adjustments regardless of how long someone has been with an insurance company. I completely understand how frustrating this can be, and I want to assure you that not being able to make the specific adjustments you requested is not a reflection of how much we value you as a customer. Unfortunately, there are certain guidelines and regulations we must follow that limit our ability to override these factors. Thank you for your understanding, and please feel free to reach out if you have any further questions or concerns. We truly appreciate your business. Vladan Trifunovic"
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Jelena Trifunovic

December 22, 2025

5  out of  5
rating by Jelena Trifunovic
"Truly amazing customer service. Finding a great insurance agent can be challenging, but this branch genuinely cares about its clients. Everyone has consistently been kind, professional, and incredibly responsive. As a florist, it’s invaluable to work with someone who understands the unique needs of a small business. Thank you!!!"
We responded:
"Thank you so much, Jelena, for your thoughtful and kind review. We truly appreciate your trust and are grateful for the opportunity to work with you."
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Javier Hernandez

December 15, 2025

5  out of  5
rating by Javier Hernandez
"Estoy muy satisfecho con el servicio que la señorita Teresa Reyes me ha brindado al adquirir el seguro de mi auto"
We responded:
"Estimado Javier: Muchas gracias por tus amables palabras y la valoración de 5 estrellas. Agradecemos sinceramente tus comentarios y nos alegra saber que la señorita Teresa Reyes te brindó un excelente servicio. Si necesitas cualquier otra asistencia, no dudes en contactarnos. Saludos cordiales"
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Rose

December 3, 2025

5  out of  5
rating by Rose
"Car and Home insurance for many years with State Farm Vladin Trifunovic. Great staff and excellent customer service.. Works with you and your family needs- all look to get the best rates and discounts for you. Friendly and dependable. Highly recommend them!"
We responded:
"Thank you so much, Rose! We truly appreciate your loyalty through the years. Our State Farm team is dedicated to providing dependable service and finding the best rates and discounts for our customers. It means a lot to know we’ve been able to support you and your family’s insurance needs. We’re always here for you!"
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Lisa Reams

November 26, 2025

5  out of  5
rating by Lisa Reams
"I recently had an adjustment on my premium that was leaving me feeling very overwhelmed and a bit confused. I called Vladan's office and got connected to Teresa, who helped me to explore every available option. She was compassionate as I worked through the situation with her, and an excellent listener. When we hung up, we'd come to a conclusion that was better than where we started-- I was very grateful to have her help. Today, she reached out to let me know that she'd found another adjustment for me that made my situation significantly better. She was so excited to tell me, which speaks to her thorough professionalism and true care for the situation. I'm so appreciative for her advocacy in a room that I wasn't in!!"
We responded:
"Thank you so much for your kind words, Lisa! I’m thrilled Teresa could assist you and make the process easier. At Vladan Trifunovic State Farm, we’re committed to making sure our clients feel supported and informed every step of the way."
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Pearl

November 20, 2025

5  out of  5
rating by Pearl
"Teresa continues to provide my family with great customer service; she's very helpful and friendly and provides guidance that is much appreciated. Thank you, Teresa!"
We responded:
"Thank you for the wonderful review Pearl! You have been with me from the beginning and knowing that out team is meeting all of your expectations all these later makes me very proud. I never want to take you or your family's business for granted. Have a wonderful holiday!"
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Caroline Phillips

November 17, 2025

5  out of  5
rating by Caroline Phillips
"Very responsive and helpful. Teresa Reyes and Vladan Trifunovic look after their clients extremely well."
We responded:
"Hi Caroline, thank you so much for your kind words! I’m thrilled to hear that Teresa and I have been able to provide responsive and helpful service. We truly appreciate your feedback and support!"
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Ben Cheng

November 15, 2025

5  out of  5
rating by Ben Cheng
"Great service!!!"
We responded:
"Hi Ben, thank you so much for your kind words! I’m thrilled to hear that you had a great experience with our service. We truly appreciate your feedback and recommendation!"
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Marko Dragovic

November 7, 2025

5  out of  5
rating by Marko Dragovic
"As we all navigate evolving insurance policies and rising premiums, I’ve found Vladan Trifunovic with State Farm to be a consistent source of expertise and practical solutions. He is a seasoned and thorough broker who always puts his client’s best interests first, whether insuring your primary residence, auto, investment property, etc. We’ve worked together for over 16 years, and he has never let me down. I highly recommend reaching out to Vladan and listening to his advice and expertise."
We responded:
"Thank you so much, Marko! I truly appreciate your kind words and trust over the past 16 years. It’s always my goal to provide the best guidance and solutions for your insurance needs!"
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S. Ghosh

November 5, 2025

4  out of  5
rating by S. Ghosh
"I moved into Oceanside, CA, area 3 years ago. After some search for homeowner's and auto insurance I went with State Farm. From the very beginning Teresa Reyes was very helpful. She returned calls promptly and and looked up for answers she did not readily have. Unfortunately I had to move some of my business due to competitive rates, I will remember Teresa's professionalism. Sandy G"
We responded:
"Thank you so much for your kind words! It means a lot to hear that Teresa provided such great service. I'm sure this will make her day so we appreciate you taking the time to share and hope to assist you with any insurance needs in the future!"
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Joe Westcott

October 30, 2025

5  out of  5
rating by Joe Westcott
"I have had State Farm for over 34 years and have been a very satisfied customer. I recently bought a Tesla and decided to cancel State Farm. Not because I wasn't completely satisfied, but Telsa has their own insurance and it was hard for State Farm to match it. Thank you Teresa, for your assistance today. You were very helpful and I appreciate the customer appreciation feedback you provided to me during our conversation. That means a lot!"
We responded:
"Joe, thank you so much for being with State Farm for 34 years — that means a lot! We’re glad Teresa could make your experience a positive one and really appreciate your kind words. Best of luck with your new Tesla, and we’re always here if you ever need us again!"
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Wende Wylie

October 21, 2025

5  out of  5
rating by Wende Wylie
"We just did a review of all our policies with Vlad at State Farm. He kept pointing out ways we could reduce our premiums while still getting the perfect amount of coverage. Vlad and his team are committed to our success and we feel confident and safe with them behind us. Thanks Vlad! You're the Best!!"
We responded:
"Your review is much appreciated Wende. I am so glad that our office meets your expectations, you know where to find me if we dont :). Happy Holidays to you and yours!"
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CoopaLoop

October 20, 2025

5  out of  5
rating by CoopaLoop
"Long time customer. This agency run by Vladan is top notch. Professional. Timely and thoughtful. Everything I am looking for in an insurance agent. Thanks team for all your effort and results."
We responded:
"Thank you so much for your continued trust and kind words! We truly appreciate your loyalty over the years and are grateful to have you as part of our State Farm family. Our team will be thrilled to hear your feedback!"
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Gordana Vukotich

October 7, 2025

5  out of  5
rating by Gordana Vukotich
"Consistently Excellent Service."
We responded:
"Thank you for the five-stars, Gordona! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Phan Nguyen

September 29, 2025

5  out of  5
rating by Phan Nguyen
"Teresa was resourceful and very helpful. I was several hundred miles from home and broke my rear car window. She was able to find several local replacement shops that works with State Farm claims, with contacts right away."
We responded:
"Hi, Phan. Thank you so much for leaving us a stellar review!"
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Niels Schaumann

September 24, 2025

5  out of  5
rating by Niels Schaumann
"We got great service from Vladan and his team. They answer all questions promptly and took the initiative to provide everything we could have asked for."
We responded:
"Thank you for your kind review Niels, it was wonderful having you as a customer the years that you were in Ca. Your help with our mutual hobbies has been invaluable :) Vladan"
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Laura Odermatt

September 5, 2025

5  out of  5
rating by Laura Odermatt
"Truly amazing customer service!! It can be hard to find good insurance agents but this branch really cares and is willing to help. Teresa has always been so kind and professional, and I am so grateful!!"
We responded:
"Thank you so much for your wonderful review, Laura! We're thrilled to hear that Teresa and our team provided you with truly amazing customer service. It means a lot to us to know that you feel cared for and supported. We’re grateful for your kind words and look forward to continuing to assist you whenever you need."
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Nicole Blazie

September 4, 2025

5  out of  5
rating by Nicole Blazie
"Vladan and his team are the best. Very responsive, and instead of trying to sell us stuff we don't need, they proactively reach out to see how we can keep premiums down among soaring insurance prices across the industry."
We responded:
"Thank you so much for your fantastic review, Nicole! Keeping premiums manageable in today’s market is a top priority for us, and we’re glad that came through in your experience. We truly appreciate your trust and kind words!"
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Advance Medical Supply

September 2, 2025

5  out of  5
rating by Advance Medical Supply
"Amazing customer service, I have been with State Farm for many years. Our agent is Vladan Trifunovic and his team are very knowledge. Thank you for all of your hard work and dedication!"
We responded:
"Thank you for you your kind review Azher, It is our pleasure to represent your business' insurance needs. Seeing your business grow and succeed over the years brings us great joy, let hope it continues in 2025 and beyond! "
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Rich Reagan

August 26, 2025

5  out of  5
rating by Rich Reagan
"While we were well established with State Farm before moving to San Diego's North County, we could not have been happier to have found Vlad and Teresa and receive their help with our Insurance Coverage. Each time we have needed review of our policy or have been hit by other drivers in our car, we have always received exemplary care and quick support. I will never forget the time that my middle daughter was struck by another driver while the rest of the family was out of state. Vlad assisted her throughout the process and ensured he was available to answer any and all questions. It was a tremendous and greatly appreciated gesture. Then, just recently as a means of further reducing our policy rate, Teresa reached out to ensure our youngest in college received the Good Student Discount. I could not appreciate their exceptional customer service more and it only ensures that we will always work with Vlad and Teresa on all of our policy needs."
We responded:
"Thank you so much, Richard, for your kind and thoughtful words. My team and I are truly honored to have been able to support you and your family through every step, especially during challenging times. It means a lot to us that our efforts to provide personalized service have made a difference. I always know that Teresa is exceptional so it means that much more when a customer like yourself get to see it as well. We look forward to continuing to assist you with all your insurance needs for years to come! Thank you Vladan "
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Q liao

August 8, 2025

5  out of  5
rating by Q liao
"Vladan is excellent! He got me a great insurance quote very quickly!"
We responded:
"Thank You Mr. Liao, I appreciate you reaching out to us and giving us the opportunity to assist with your insurance needs. We are always here should you need any further assistance. Vladan "